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Dominion DMS Help Center

Service Module

Service Module

Learn about managing ROs, labor rates, fees, op-codes, and tech skill sets, managing the route sheet, and dispatch priorities for the tech screens.

Mazda Warranty Submission

Dashboard Report - Service - Today's Appointments

Dashboard Report - Service - Today's Closed ROs

Dashboard Reports - Service - Today's Menu Count

Dashboard Reports - Service - Today's MPI Count

Dashboard Reports - Service - Today's One Line ROs

Dashboard Reports - Service - Today's New ROs

Dashboard Reports - Service - Today's MPI Percentage

Dashboard Report - Service - Today's Menu Percentage

Dashboard Report - Today's One Line ROs

VUEPay

Advisor > Appointment Calendar

Creating a Service Appointment via Appointment Calendar

Filtering the Service Appointment Grid via Appointment Calendar

Confirming an Appointment

Toggling Day/Week/Month View for Service Appointments

Advisor > Appointments

Creating a Service Customer from Appointments or Repair Orders

Exporting an Appointments List to an Excel Spreadsheet

Filtering the Appointment Grid

Duplicate Appointments

Creating a Service Appointment via Appointments

Using Quick Add

Appointment Filters (Service)

See more

Advisor > Appointment Schedule

Filtering the Appointment Schedule screen

Creating an Appointment via the Appointment Schedule screen

GM SAI (Service Appointment Integration)

Advisor > Repair Orders

GM SAVI

Creating a Repair Order from an Appointment

Chrysler Quick LOP

Taking Multiple Payments within the Repair Order

Granting Manager Approval (Service)

Printing Scheduled Maintenance Items

Applying Fees at the Repair Order Level

Adding an Extended Service Contract (Service)

Requesting Manager Approval (Service)

GM SLT and PASE(Service)

Voiding an Operation

Reset Repair Order Users

Override RO Mileage Requirement

Adding Scheduled Maintenance Operations to a Repair Order

Adding Technicians and Assigning Labor Hours to an Repair Order

Update Op code when a Tech is defined

Email Attached Documents (Service)

Creating Preset Messages VUE Messaging

Inputting Warranty Claim Information in a Repair Order

Adding Fees at the RO Operation Level

Releasing a Repair Order

Adding an Op Code

Adding a Sublet to a Repair Order

Printing a Customer Invoice

Taking Payment within the Repair Order

Voiding a Repair Order

Completing/Recovering an RO Operation

Adding Extended Service Vendor to a Repair Order

Discount a Repair Order

Adding an Operation to a Repair Order

Viewing/Editing Technician Clock Times

Setting a Skill Level

Creating/Adding a Customer to a Repair Order

Printing a Parts Pick List from a Repair Order

Running a VIS from a Repair Order

Fixing Labor Cost

Performing an Inspection (Repair Order)

Printing within the Repair Order

Viewing Accessories Due from the Repair Order

Unfixing a Fixed Price Operation

Viewing Labor and Parts in Scheduled Maintenance

Delete or Remove a Payment

Closing an RO

Creating a Fixed Price Operation

Edit Taxes on an RO and/or Operation (Service)

Creating a Recheck

Viewing the Scheduled Maintenance of a Vehicle

Partial Closing an RO

Creating a New Repair Order

Adding a New Operation to an Existing Operation

Capturing a Repair Order Customer Authorization

Deferring an Operation

Viewing Special Orders from the Repair Order

Navigating Between Operations

Selecting a Standard Concern

Viewing/Printing a Multipoint Inspection

Searching for Op Codes

GM My Rewards

Chrysler Repair Orders

GM RO Sync

VW/ Audi VIN Inquiry

Honda/Acura - Flat Rate Manual and Labor Time Guide

How to add Paint and supplies to an RO (Service)

Existing RO (Repair Order) Notification

VW / Audi Warranty Claim

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Advisor > Route Sheet

Assigning Technicians from the Route Sheet

Viewing Repair Order Operations on the Route Sheet

Adding and Removing Individuals in Team Chat from the Route Sheet

Setting/Saving Custom Settings in Route Sheets

Sending Team Chat Messages from the Route Sheet

Using the Grid Search (Route Sheet)

Viewing a Multi-Point Inspection from the Route Sheet

Viewing Op Code Details

See more

Advisor > Parts Inventory

Searching for a Part Using a Partial Part Number

Searching for a Part Using the Part Number (Service Advisor)

Advisor > Special Orders

Viewing a Special Order

Advisor > Purchase Orders

Print a Purchase Order

Approving a Purchase Order

Change the Ship To on a Purchase Order

Void a Purchase Order

Create a New Purchase Order

See more

Cashier > Receipt Book

Void a Receipt in Receipt Book (Service)

Creating a Vendor from Receipt Book

Creating a One-Time Vendor in Receipt Book

Creating a Receipt (Service)

Creating a One-Time Customer

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Miscellaneous > Customers

Making an Existing Customer a Vendor (Service)

Viewing a Customer’s Value Report

Removing Attachments (Customer Record)

Creating a Vendor Record from a Customer Record

Modifying Addresses in a Customer Record

Deleting a Comment (Customer Record)

Modifying Phone Numbers in the Customer Record

Deleting Additional Customer Loyalty Numbers

Assigning a Parent Customer

Marking a Customer Tax Exempt

Adding Additional Addresses to a Customer Record

Assigning Parts and Service Discounts

Adding a Comment (Customer Record)

Adding Additional Customer Loyalty Numbers

Adding Additional Phone Numbers to a Customer Record

Assigning Parts and Service Account Codes (Customer Record)

Deleting Phone Numbers in a Customer Record

Creating a Service Customer

Deleting Addresses from a Customer Record

See more

Miscellaneous > Vendors

Modifying Addresses (Vendor Record)

Deleting Phone Numbers (Vendor Record)

Modifying Phone Numbers (Vendors)

Deleting Addresses (Vendor Record)

Deactivating a Vendor

Adding Additional Phone Numbers (Vendors)

Creating a Vendor (Service, Parts, Sales)

See more

Miscellaneous > All Vehicles

Running a Ford Oasis VIS Report from the Vehicle Record

Viewing Open Tickets for a Vehicle

Branding and Un-branding a Title

Viewing the PO History of a Vehicle

Transferring a Vehicle (Service)

Running a VIS from the Vehicle Record

Setting a VIN Advisor

Viewing the RO History of a Vehicle (Service)

Deleting a VIN

Running a Carfax Report from within the Vehicle Record

Viewing Additional VIN Information

Modifying/Adding Extended Warranty Contracts for a Vehicle (Service)

See more

Reports > Sales

Create a Closed RO Report

Reports > Payroll > Unpaid Technician Labor Report

Printing an Unpaid Technician Labor Report

Creating an Unpaid Technician Labor Report

Reopening an Unpaid Technician Labor Report

Adding a Manual Entry to the Unpaid Technician Labor Report

Voiding an Unpaid Technician Labor Report

Completing an Unpaid Technician Labor Report

Unpaid Labor Report (Service / Payroll)

See more

Reports > Audit

Print a List of ROs

Maintenance > Labor Rates

Deleting a Labor Rate

Creating a Labor Rate

Adding a Labor Matrix

Maintenance > Fees

Marking an Op Code as Inspection

Create a Discount (Service Fees)

Attach a Fee to a Fee (Service Fees)

Create a Charge (Service Fees)

How do I create a Freight Charge? (Service)

How do I create a Restocking Fee? (Service)

Deleting a Fee

Create a Tax (Service Fees)

Edit a Shop Charge

How do I create a Shop Charge? (Service)

See more

Maintenance > Op Codes

Ford MPI Incentive Program

Deleting an Op Code

Marking an Op Code Inactive

Creating an Op Code

Adding Fees to an Op Code

Marking an Op Code as Deferred

Making an Op Code Vehicle Specific

Excluding Shop Charges on an Op Code

Marking an Op Code as Popular

Copying an Op Code

Marking an Op Code as Tech Fill

Understanding Service Op Codes

Addng to Quick Add

Ford - Warranty Op Code Setup

See more

Maintenance > Header Fees

Deleting a Header Fee

Creating a Header Fee

Maintenance > Standard Concerns

Deleting a Standard Concern

Creating a Standard Concern

Maintenance > Skill Sets

Creating a New Skill Set

Creating a Rate Level (Skill Sets)

Removing a Skill Set Level

Creating/Adding Skill Set Level

Maintenance > Rate Levels

Edit or Add a Rate Level

Technician > Technician System

Filling Pending Parts (Technician)

Selecting a Repair Order (Technician System)

Updating Mileage Out on Repair Order

Viewing VIN information

Completing an Operation (Technician)

Print Clock Times

Opening a Multi-Point Inspection

Viewing Clock Time

Requesting Parts (Technician)

Starting and Stopping Time (Technician)

Inputting Cause, Correction, and Tech Notes (Technician)

Viewing RO History (Technician System)

Working in an RO (Technician System)

Starting an RO (Technician System)

See more

Service Module

Learn about managing ROs, labor rates, fees, op-codes, and tech skill sets, managing the route sheet, and dispatch priorities for the tech screens.

Advisor > Appointment Calendar

Advisor > Appointments

Advisor > Appointment Schedule

Advisor > Repair Orders

Advisor > Route Sheet

Advisor > Parts Inventory

Advisor > Special Orders

Advisor > Purchase Orders

Cashier > Receipt Book

Miscellaneous > Customers

Miscellaneous > Vendors

Miscellaneous > All Vehicles

Reports > Sales

Reports > Payroll > Unpaid Technician Labor Report

Reports > Audit

Maintenance > Labor Rates

Maintenance > Fees

Maintenance > Op Codes

Maintenance > Header Fees

Maintenance > Standard Concerns

Maintenance > Skill Sets

Maintenance > Rate Levels

Technician > Technician System

Maintenance > Service Dispatch Configuration

Maintenance > Service Configurations

Maintenance > Tech Management