---
title: Email Attached Documents (Service)
description: .
---
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September 14, 2026
# Email Attached Documents (Service)
## .
Service \> Advisor \> Repair Orders
This article explains how to email a Repair Order attachment to a customer by downloading it from the system and sending it through your email provider. Step 1: Locate the Repair Order
1. Filter/Sort the primary grid to locate the Repair Order.
2. Set the Master filter to Open or Closed depending on the status of the Repair Order you need.
3. Select the Repair Order by clicking on the corresponding line.
Within the Repair Order
1. Hover over the \[**More**\] button in the Action Ribbon, then click Attachments in the dropdown menu to open the Repair Order Attachments window.
2. Click on the hyperlink of the Attachment to be emailed.
3. When the PDF opens, click the Download icon.
4. If prompted, choose the folder where the attachment will be saved, then click Save.
Within the Email Provider
1. Create an email and enter the customer’s email address in the “To” field.
1. Attach the downloaded attachment from the chosen folder. (This process may vary according to email provider)
1. Send the email.
**Tip:** If no attachments appear in the Repair Order Attachments window, verify that a document has already been attached to the Repair Order before proceeding.
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