If you need to void a repair order in the VUE system, the process is straightforward and designed to ensure that you can easily manage your repair orders.
Best Practices:
- A Repair Order (RO) must equal $0.00 and have no fees, charges, discounts, or taxes in order to be voided.
- If a payment with a receipt exists, you cannot void the RO; you must close it.
- Payments labeled "Other," "GL," or "Customer Charge" can be removed, as they do not generate a receipt.
Navigate to: Service > Advisor > Repair Orders
Inside the Primary Grid:
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Filter/Sort the primary grid to locate the Repair Order.
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Select the Repair Order you wish to Void.
Within the Repair Order screen:
- Hover over the More icon in the Action Ribbon.
- Select Void from the dropdown.
- Select [Yes] to Void the RO.
- A Void RO box will appear where a reason for voiding will need to be entered.
- Select [Void RO]
- There will be a notification on the Repair Order indicating who voided it.
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