Making an Inquiry
Navigate to: Service > Advisor > Repair Order
- Clicking the [VIS] button triggers the VIN Inquiry.
- VUE sends the vehicle VIN number to VWGOA and will then receive essential service history and recall information in a PDF-style report.
- VIS is available through the Appointments screen and in the Vehicle Record under [More] > VIS.
A notification is provided once the report has arrived from VW, the report can be found by hovering
over the [More] button in the Action Ribbon and clicking Attachments.
Basic information includes:
Year, model, engine code, transmission code, exterior color, and installed options. Service History includes Service Campaign, job, and labor data.
