Introduction
Utilizing this feature, Service Advisors can better understand the technical nuances of the work being performed, facilitating more effective communication with technicians. This empowers Advisors with the essential knowledge needed to accurately assist customers, respond to their inquiries, and keep them informed about the status of their service.
Navigate to: Service > Advisor > Route Sheet
Selecting the 
icon to the left of the RO# hyperlink will expand the operation details
Once you expand the details, you will have the opportunity to:
- View each job and its corresponding Op Code
- Identify if the operations are categorized as internal, warranty, or customer pay
- Review the specific concerns that require the repairs
- View anticipated time frame for completing each operation based on the code assigned
| Note: Clicking on the Repair Order or Job Code hyperlink will take you directly to the Repair Order, where you can mark the operations as completed, and process the billing for the customer. |
The ability to view Op Code details allows Service Advisors to engage in informed discussions with technicians, fostering collaboration and enabling prompt responses to questions. With this knowledge, Service Advisors can clearly explain necessary repairs, their rationale, and expected timelines to customers