Creating a Standard Concern
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Service > Maintenance > Standard Concern
Inside the Primary Grid:
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Click the [New] button in the Action Ribbon.
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Input the new Concern Code in the field.
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Click the [Create] button.
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Click the Record Type dropdown.
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Select the Record type from the dropdown.
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Click the Description field and input the standard concern verbiage.
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Click the [Save] button in the Action Ribbon.