The Cashier screen in VUE is designed to simplify the payment process, allowing service department employees to easily view the RO Total line by line and handle multiple payment methods. This feature is particularly useful in busy environments where customers may have questions about their charges or wish to pay using different forms of payment, like credit cards, cash, or check, all in one transaction.
Navigation
Navigate to: Service > Advisor > Repair Orders
- Locate and select the Repair Order you are ready to take payment for.
- Select the Cashier tab in the Action Ribbon.
- The cashier window opens, and you see the vehicle and customer information.
RO Total:
Click on the RO total hyperlink next to the Drives License number for a breakdown of Sublets, Parts, Labor, Deductible, Paint & Supplies, Taxes, Charges, and Discounts by pay type.
- This first “Total” line reflects the sum of all amounts listed above it for that pay type column.
- Only Warranty, Extended Service, and Internal discounts appear in the “Discounts” row and are included in the RO Total column.
Customer Discounts displays any discounts given directly to the customer. These are also included in the RO Total column but are shown separately for clarity.- The final Total line at the bottom sums all values above it—excluding the first “Total” line—and includes all pay type discounts.
- Clicking the arrow beside a dollar amount expands a text area showing a detailed breakdown of the subtotals that make up that value. This feature is available for Taxes, Charges, Discounts, and Customer Discounts.
- Beneath the RO totals, a Labor section displays the total labor hours and total labor cost for the RO.
- For GM, an additional Redemption section appears, displaying data related to the My GM Rewards integration for the customer associated with the RO.
Taking Payment:
Click the [Add Payment] button to open the Customer Payments window.
Click the Payment Type field on the payment line and select a payment type from the dropdown.
Input the payment amount in the Amount field and click the [Save] button.
- If the payment type is Cash, the number of one hundred-dollar bills taken can be input in the Hundreds field.
- If the payment being taken is a deposit for the Repair Order work, check the Deposit box.
- If the payment type is Check, the Reference number can be edited if needed.
- Receipts are generated when payments are added and saved. If multiple payments are added and saved with different instances, multiple receipt numbers will be assigned.
Applying multiple payment methods:
Enter the amount and payment method for the first payment.
Then, select the [Add] button again, and the remaining amount will be displayed with the default for the following method of payment.
Select the [Save] button.
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