Introduction
Operation codes enable the classification of specific service tasks along with their corresponding pricing. This structured approach not only enhances the service delivery process but also ensures smooth and accurate billing for your customers. Op Codes assist Advisors in seamlessly incorporating services into repair orders and optimizing customer transactions, while also empowering Technicians to manage their responsibilities effectively.
Navigate to: Service > Maintenance > Op Codes
You will see a grid with all of your Operation Codes listed
Adding an Op Code
- Select the [New] button
on the top left corner - Add the Op Code you wish for that particular operation (use letters, numbers, or a combo of both)
- Select [Create]
- Once [Create] is selected it takes you to a new screen that allows you to customize your operation.
Op Code Customization
- Add your Op Code description, you can also select a particular skill level that is required to perform that Op.
- Add concern, cause, and correction to better guide your technician for the repair
- You can make this a Popular Op Code by selecting the drop-down on the top right corner
Tip: Using Popular Op Codes you can add your shop's most frequent services like oil changes and tire rotations by using Quick Add. Learn more about Popular Op Codes by clicking HERE
Add Descriptions for Certain Makes and Models
Scrolling down shows the ability to add low year and high year for that make and model along with descriptions. Select 
Adding Fees
- Add fees for the operation by selecting
- An Op Code Fee screen populates. Select [Add] to add your fee.
- Select [Ok] when done
Adding Parts
- Add parts to your operation by selecting
- An Op Code Parts Screen populates. Select [Add] to add your part number, along with the quantity.
- Select [Ok] when finished.
| Tip: Categorize your specific service operations with rate codes and fixed pricing. This organization simplifies providing services and facilitates efficient billing for your customers. |
Labor Hours, Rate Codes, and Fixed Pricing
Customize your operation further by adding the labor hours required for that operation, rate information, and fixed pricing.
Op Codes help Advisors efficiently add services to repair orders, reducing admin time and errors while ensuring clear invoices. This lets Advisors focus on customer satisfaction and transparent billing. Op Codes also provide Technicians with tools to manage tasks effectively, with clear descriptions and fees, enabling them to prioritize and deliver quality service. By linking Advisors and Technicians, Op Codes enhance workflow and customer experience.