The Stellantis Repair Orders are processed in real-time, sending Repair Order (RO) information each time an RO is opened, modified, closed, or voided.
The system uses VUE’s Message Queue and Message Optimizer technology. Data fields are available to enter specific Stellantis RO details.
The changes apply to all Stellantis vehicles - Chrysler, Dodge, Jeep, Ram, and Fiat.
Repair Order Workflow
Transportation: Loaner
Selecting the transportation type “Loaner” on an RO opens a Loaner Details window.
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A “Yes” response declines the loaner and provides a “Declined Reason” field so you can record the explanation for declining.
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If the customer accepts the loaner, select “No” from the Declined dropdown and enter the Loaner VIN and Return Date in the fields provided.
Transportation: Rental
Selecting the transportation type “Rental” on an RO opens the Rental Details window.
Enter the name of the rental car company, the rental car VIN, the rental car return date, and the rental car rate.
RO Operation - Customer & Internal Pay
Use the Chrysler tab for customer and internal pay operations. You may enter the Part Serial
number associated the part on the operation.
This value is optional and will only be transmitted if it is provided and there is only one part involved in the operation.
RO Operation - Warranty Pay, General
The Chrysler warranty tab has three tabs to better organize the information.
General: Including the Original Invoice #, Part Serial # fields, and Comeback Details
