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VUE Messaging & VUE Pay

Our Integration with UpdatePromise allows the ability to text a customer directly from VUE and take payments for service ROs.

VUE Messaging enables you to communicate with your service customers via text or email. The customer can get service updates, respond to requests, provide post delivery feedback and get service reminders. Payment via text or email is available with an accessory upgrade. Contact VUE Support to ask about VUE Pay

Click Here to Download the Update Promise Mobil App

Permissions Needed

Navigate to: Accounting > Maintenance > Employee.

Each User and their Manager must have the following in their employee record:

• Valid Log-in Email address Primary Email must be Log in Email
• Cell Phone number
• Manager’s name
• The user must be a Service Manager or an Advisor

Enabling New Customer Records

Navigate to: Service > Advisor > Repair Order.

Screenshot 2025-11-19 134201

  1. Click on the Customer number link.
  2. Click on the Customer tab in the upper right.
  3. Confirm that the cell number is current and that Text Allowed is set to Yes and Do Not Contact is set to No.
  4. Confirm that the email address is current.

Set the Preferred Contact to Text or Email. Contact Support to set Preferred Contact default to TEXT

Messaging from within the Repair Order

Keeping in touch with the customer is easy once the repair order has been completed and released. Just make sure the Promised Time hasn’t expired and the Notify By field is set to 
Text.

  • A prompt will direct you to update the customer record. Click VUE messaging icon to begin your message. 
    Screenshot 2025-11-19 134814
  • Select from a list of preset messages by clicking the dropdown and selecting a message. The Subject line and full message display in the Body section.
  • Click on the Add Attachments link to select a PDF listed or click the [Add] button to browse and attach a picture or other file from your PC.
  • Click on the [Send] button.

Tip: Clicking the Notify By hyperlink opens the history of customer messages. You may also use the List icon to select a preset message, or type in the provided space and click the [Send] button to send
Screenshot 2025-11-19 135558

Screenshot 2025-11-19 135348

 

When troubleshooting, verify the following:

  • The promised time of the RO has not expired.
  • The RO has been released.
  • Notify By is set to text.
  • The customer record is set to allow texting.

VUE Pay - Payment Request with Invoice Copy (Online, Phone, or In-Person)

Overview: UpdatePromise is now integrated with the Repair Order (RO) system under the name VUE Pay. This allows service departments to send secure payment requests to customers via text or email, including a copy of the invoice. Customers can pay online, by phone, or upon arrival. The Clover device is fully integrated to accept payments for all ROs, with or without UpdatePromise involvement.

Accepted Payment Types via UpdatePromise:

  • Visa

  • Mastercard

  • Discover

  • Maestro

Sending a Payment Request via VUE Pay

Once the Advisor completes all Customer Pay operations, the Cashier can initiate the payment process:

  1. Ensure all Customer Pay operations are complete and the Notify By field is set to Text or Email.

  2. Navigate to the Cashier tab.

  3. Click the [Invoice] button.

  4. In the Send Payment Request window:

    • The Include Invoice checkbox is selected by default.

    • Optionally, add a custom message in the Communication field.

  5. Click [Send].

  6. A toast notification will confirm the request, and a new line will appear in the Payments section.

Note: Customers can pay using the UpdatePromise app via the invoice link or in person at the Service Lane.

Customer Pays for RO Online

After the invoice is sent, the customer receives a text or email with a secure payment link:

  1. On the UpdatePromise website, the customer enters their phone number and vehicle make to verify their record. Click [Verify].

  2. On the Welcome screen, select [Payments] to view the invoice.

  3. On the Payments screen, review the Invoice Total and click [Pay Now].

  4. The Repair Information screen displays a summary of charges:

    • Click [Download Invoice] to view the full invoice.

    • Press the back button to return and click [Pay Now].

  5. On the Credit Card Entry screen:

    • Use the Scan Credit Card feature to capture card details via the phone’s camera (recommended).

  6. After entering payment details, the customer signs electronically.

  7. A Thank You for Payment screen confirms the transaction.

Note: This process automatically updates the RO’s payment method in the system.

Cashier Verifies Payment and Closes the RO

Once payment is received:

  1. A Payment Received Notification appears.

  2. Click the RO # hyperlink to open the Repair Order.

  3. In the Cashier tab, confirm the Payment Type has updated (e.g., “Visa – online”).

  4. The Cashier or Advisor may now Close the Repair Order.

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