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Troubleshooting Missing Entries in Bank Reconciliation Steps

Troubleshooting Missing Entries in Bank Reconciliation

Summary: This article provides steps to troubleshoot issues related to entries not appearing as expected during bank reconciliation.

Common Troubleshooting Steps

  1. Check for Permissions:

    • Ensure that you have the necessary permissions to perform bank reconciliation. If you are unsure, verify your permissions with your system administrator.

  2. Clear Your Cache:

    • Clearing your browser's cache can resolve issues with the application not functioning correctly. Follow these steps to clear your cache in Google Chrome:
      1. Click on the ellipses (three dots) in the top right corner.
      2. Scroll down to Settings.
      3. Go to Privacy and Security.
      4. Click on Clear Browsing Data.
      5. Select the Advanced tab.
      6. Change the time range to All Time.
      7. Check the boxes for Browsing History, Download History, Cookies and Other Site Data, and Cached Images and Files.
      8. Click Clear Data.
    • Note: This will log you out of all websites, so ensure you have your login information ready.

  3. Re-enter Balances:

    • If you notice that the beginning balance (BB) and ending balance (EB) show as zero after saving, try re-entering these balances and saving again.

  4. Check for Time-Out Issues:

    • If you experience delays or are logged out unexpectedly, it may be due to a time-out issue. Ensure you are actively working within the application to prevent this.

  5. Verify Saved Entries:

    • After saving, check to see if the entries you marked as cleared are still visible. If they are not, it may indicate that the save function did not complete successfully.

  6. Use the Check Register Report:

    • If you need to analyze outstanding items, you can run a Check Register Report. Navigate to:
      • Accounting > Cash and Bank > Check Register Report
      • Select the appropriate options to generate a report that can be output to a spreadsheet for further analysis.

Conclusion

Following these troubleshooting steps can help resolve issues related to missing entries during bank reconciliation. If problems persist, consider reaching out to your support team for further assistance.