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Troubleshooting Failed Warranty Submissions

What should I do if a warranty submission fails?

If a warranty submission is not going through, try resubmitting it later. In some cases, the issue has been caused by the OEM website being down for warranty submissions, and submissions started working again once the website was available.

How do I know whether the issue is resolved?

If the submission begins processing successfully later, the issue is cleared. Some users were able to submit warranty claims after waiting and trying again.

What information should I provide to support?

When reporting a warranty submission issue, include:

  • A brief summary of the error
  • Any error message shown on screen
  • A current example of the repair order submission
  • A screenshot that shows the warranty posting or submission behavior

What if the submission works again?

If warranty submissions begin working normally again, no additional action is needed.