Skip to content
  • There are no suggestions because the search field is empty.

Service Follow-up Report

Follow-up with Customer Post Service Interactions

The primary purpose of this report is to provide a date range during which a person can contact the customer after they have received service. This follow-up is to assess the customer's satisfaction with the services performed by the dealership. The report also includes space for note-taking during the conversation. This report is most helpful to the Service Manager and the Business Development Center.

Frequency: Daily and Weekly

  • Performance Monitoring: Helps management and staff gauge their (CSI) Customer Service Index.
  •  Accountability: Provides transparency and accountability for service operations, making it easier to review what happened on specific days and understand the reasons behind them.