---
title: Service Estimates
description: For Advisors, Parts Counter, and Technicians on creating and approving service estimated on a repair order
---
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August 19, 2026
# Service Estimates
## A feature that enhances transparency in service repair estimates by enabling easy sharing between departments, ensuring alignment on parts, labor, and approvals for quicker decisions and a more efficient process.
The Service Estimate workflow for Advisors, Parts Counter, and Technicians is designed to streamline the process of creating and approving service estimates in a service department.
This article outlines the actions for each department, ensuring clarity among all team members who are involved and providing a seamless customer experience.
**Table of Contents:**
- [**Parts Counter and Service Advisor: Providing the Estimate**](https://help.dominiondms.com/en/knowledge/service-estimates#Estimate)
- [**Technician:** **Inspections and Estimate Ops.**](https://help.dominiondms.com/en/knowledge/service-estimates#Tech)
- [**Parts Counter and Service Advisor:** **Final Steps**](https://help.dominiondms.com/en/knowledge/service-estimates#Final)
---
### **Part A: Parts Counter and Service Advisor: RO Estimate**
#### **#1. Advisor – Create or Open a Repair Order**
- Create a new RO or open an existing one for the customer.
- Add Standard Operations as needed.
- Modify CCC (Concern, Cause, Correction), Op Code, and Labor Hours if necessary.
- From the **Operation Detail** screen, click \[**Estimate**\].
- Provide an Estimate from a Quick Add Op Code by selecting the Estimate box from the **Quick Add** screen.
**Note:** Converting a Standard or Deferred Operation to an Estimate is restricted if the following scenarios exist: Paid Tech, Billed Parts, or a Sublet with a PO attached.
**The Advisor can now add:** Labor, Parts, Sublets, Charges, Discounts, and Taxes
**If parts are required for the RO:**
- Go to Action Ribbon \> Request Parts
- Click \[**Send**\] – this sends a toast notification to the Parts Department to update P&A. Parts will default to P&A for Estimate Ops.
##### **Previously Deferred Operations** **Popup**
When creating a new RO, if any previously deferred operations are attached to the vehicle, a pop-up modal appears that allows the user to Add, Estimate, Defer, or Void the previously deferred operations.
**The PDO popup includes:**
Prefixed (Est) before the concern for previous estimated operations that were deferred.
**Columns Included:**
- **Status:** To show if the estimate is still active or expired.
- **Parts:** Will have an info icon hover tooltip.
***Estimate** is located in the **Action Column**, in case the job needs to be re-estimated.*
##### **Pending Parts Toast Notifications:**
**Price Review Notification:** Users can click the Review Parts link to open the RO in the Back Counter.
#### **#2. Parts Counter: Update Pricing**
- Parts updates the pricing, prints a quote and must Share with the advisor. Clicking \[**Share icon**\] sends a toast notification.
#### 
#### **#3. Advisor: Share Estimate with Customer**
- On the main Repair Order header screen, the **Estimate** total will display in the Estimate field
- To **print** out the estimate, hover over the **Print** icon in the **Action Ribbon** and select the appropriate estimate report (Working Estimate, Combined Estimate, or Extended Service Estimate)
- **Working Estimate**: Displays the estimate operations and totals only.
- **Combined Estimate:** Displays standard operations and totals first, then estimates operations and totals on a separate page.
- **Extended Service Estimate:** Displays the Extended Service Warranty estimate operations and totals with part numbers.
#### **#4. Customer Communication**
- Using Update Promise (text or email), send the customer a message and attach the estimate (if needed)
- If not using Update Promise the advisor will call and provide a quote over the phone.
The customer must respond to the advisor’s text/email message. If there is no response, it is recommended to follow up.
- **Customer Declines Service** – no further action
- **Customer Accepts Service**
- The advisor goes into the estimate op and \[**Accepts Service**\]
- The op is converted to a standard op.
- P&A parts move to **Order Fill** as **Pending** in the **Back Counter**
- Advisor adds Technician to the RO
- Technician can begin working
---
### **Part B. Technician Inspection & Estimate Ops.**
#### **#1. Open the RO**
**Note:** The “**Allow Tech to Add Estimate Ops**” service configuration must be set to **Yes** for the Technician to be able to add **Estimate Ops** from the **MPI** and **Technician System**.
- Tech opens the assigned RO from the **Technician System** (RO must be released).
- Click the MPI icon to open the inspection.
- Select the correct MPI form if multiple are available.
- If not assigned, the system prompts: \[**Yes, assign to me**\] or \[**No (read-only)**\].
#### **#2. Perform the inspection**
- Mark items as **OK, May Require Attention,** or **Requires Immediate Attention**.
- Add op code, Concern, and Correction for flagged items; attach photos if available.
- Click \[**Save**\].
- Recommendations appear at the bottom of the MPI:
- \[**Estimate**\] – default, adds a new Estimate Operation.
- \[**Link Existing Op**\] – links to an existing Standard Operation
- \[**Add**\] – adds a new standard operation (Advisor & Service Mgr. positions only)
- \[**Defer**\] - defers recommendation (Advisor & Service Mgr. positions only)
- Advisor & Service Mgr. positions click \[**Tech Complete**\]
- Click **\[Save to RO**\] to:
- Create Estimate Ops on the RO
- Generate a PDF (saved to RO attachments)
- Track technician recommendations
- Click “**Return to Repair Order**” to return to the RO; the RO now shows **Inspection Completed**.
#### **#3. Updating Estimate Ops**
**From the RO, the Tech can update:**
- CCCs
- Labor hours
- Estimate Ops details
- Can use an outside Service Price Guide(SPG) or Labor Time Guide (LTG) for labor times and parts lists.
**To request parts:**
- Click the Request Parts icon (from the operation, Action Ribbon, or Repair Order Operations modal).
- Click \[**Send**\] to notify Parts for pricing/availability updates.
- When finished with the MPI:
- Click \[Tech Complete\] sends a notification to the Advisor that the MPI is complete with links to both MPI and RO
---
### **Part C. Parts Counter and Service Advisor: Final Steps**
#### **Parts Counter:**
- Parts updates the pricing and prints a quote.
- Clicks \[**Share icon**\] to send a toast notification to Advisor.
#### **Advisor:**
- Review and print the final estimate (attached to the RO automatically).
- Send or discuss the estimate with the customer (text/email/phone).
- To **Void the Estimate**, click on existing Estimate operation from within Repair Order to display the Operation Detail screen
- As with a Standard op, users must remove/delete all Labor, Parts, Sublets, Charges, Discounts, and Taxes from the operation prior to voiding
Please go ahead with the Customer **Acceptance** process as described in **Part A: Section #4**
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- [Payroll \> Reports](https://help.dominiondms.com/en/knowledge/payroll?hsLang=en#payroll-reports)
- [Maintenance \> Archive Current Year](https://help.dominiondms.com/en/knowledge/payroll?hsLang=en#maintenance-archive-current-year)
- [Payroll \> Processing](https://help.dominiondms.com/en/knowledge/payroll?hsLang=en#payroll-processing)
- [OEM DCS](https://help.dominiondms.com/en/knowledge/oem-dcs?hsLang=en#main-content)
- [GM](https://help.dominiondms.com/en/knowledge/oem-dcs?hsLang=en#gm)
- [Ford](https://help.dominiondms.com/en/knowledge/oem-dcs?hsLang=en#ford)
- [General Topics](https://help.dominiondms.com/en/knowledge/general-topics?hsLang=en#main-content)
- [Print](https://help.dominiondms.com/en/knowledge/general-topics?hsLang=en#print)
- [VUE](https://help.dominiondms.com/en/knowledge/general-topics?hsLang=en#vue)
- [VUE Training & User Guides](https://help.dominiondms.com/en/knowledge/vue-training-user-guides?hsLang=en#main-content)
- [User Guides](https://help.dominiondms.com/en/knowledge/vue-training-user-guides?hsLang=en#user-guides)
- [Podcasts and VideoCasts](https://help.dominiondms.com/en/knowledge/podcasts-and-videocasts?hsLang=en#main-content)
- [Service Management](https://help.dominiondms.com/en/knowledge/podcasts-and-videocasts?hsLang=en#service-management)
- [Collision Center/ Body Shop](https://help.dominiondms.com/en/knowledge/podcasts-and-videocasts?hsLang=en#collision-center-body-shop)
- [CRM](https://help.dominiondms.com/en/knowledge/podcasts-and-videocasts?hsLang=en#crm)
- [Document Management](https://help.dominiondms.com/en/knowledge/podcasts-and-videocasts?hsLang=en#document-management)
- [Vehicle Inventory Management](https://help.dominiondms.com/en/knowledge/podcasts-and-videocasts?hsLang=en#vehicle-inventory-management)
- [Accounting Processes](https://help.dominiondms.com/en/knowledge/podcasts-and-videocasts?hsLang=en#accounting-processes)
- [F&I Deal Process](https://help.dominiondms.com/en/knowledge/podcasts-and-videocasts?hsLang=en#fi-deal-process)
- [Payroll](https://help.dominiondms.com/en/knowledge/podcasts-and-videocasts?hsLang=en#payroll)
- [Retail and Fleet Management](https://help.dominiondms.com/en/knowledge/podcasts-and-videocasts?hsLang=en#retail-and-fleet-management)
- [Digital Retail](https://help.dominiondms.com/en/knowledge/podcasts-and-videocasts?hsLang=en#digital-retail)
- [Credit Bureaus](https://help.dominiondms.com/en/knowledge/podcasts-and-videocasts?hsLang=en#credit-bureaus)
- [eContracting](https://help.dominiondms.com/en/knowledge/podcasts-and-videocasts?hsLang=en#econtracting)
- [Marketing](https://help.dominiondms.com/en/knowledge/podcasts-and-videocasts?hsLang=en#marketing)
- [Payment Processing](https://help.dominiondms.com/en/knowledge/podcasts-and-videocasts?hsLang=en#payment-processing)
- [Registration and Titling](https://help.dominiondms.com/en/knowledge/podcasts-and-videocasts?hsLang=en#registration-and-titling)
- [Recent Enhancements](https://help.dominiondms.com/en/knowledge/recent-enhancements?hsLang=en#main-content)
- [VUE Software Updates](https://help.dominiondms.com/en/knowledge/recent-enhancements?hsLang=en#vue-software-updates)
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