Reopening a Repair Order

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Accounting > Miscellaneous > Reopen Parts & Service Tickets

Within the Reopen Parts & Service Tickets Screen:

1. Click the Ticket Type dropdown and select Repair Order.

2. Input the invoice number in the Ticket Number field.

-or-

Click the magnifying glass in the Ticket Number field to search for a posted repair order.

3. Check every available checkbox for each Pay Type

4. Click the [Reopen] button in the Batch Reversal window.

5. Click the [Yes] button to the prompt: “Warning: Reporting will be required to fully close this invoice again. Are you sure you want to continue?”

Note that the RO must be fully Closed before it is eligible for reopening.