Open Repair Order (RO) Report
Detailed summary of all open Repair Orders (ROs)
This report serves as a critical tool for service managers, advisors, and dealership leadership to monitor shop performance, drive process improvements, and ensure timely, profitable service operations.
Frequency: Weekly and Monthly
- Workflow & Process Management
- Track Progress: See which ROs are still “In Process,” “Partial,” “Tech Complete,” or “Complete,” helping you identify bottlenecks or delays.
- Prioritize Work: Focus attention on the oldest or highest-value ROs to improve customer satisfaction and shop efficiency.
- Accountability & Performance
- Advisor/Technician Review: Track which advisors or technicians have the most open or overdue ROs, supporting coaching or resource allocation.
- Customer Follow-Up: Identify customers with long-open ROs for proactive communication.