MPI Results and Upsell Report
MPI's that Result in Approved RO Work
A Multi-Point Inspection (MPI) Results and Upsell Report shows what technicians find during inspections and how often those findings turn into approved repair work. It connects vehicle condition, recommendations, customer approvals, and sales.
Frequency: Quarterly
Who uses it: Service Managers
How they use it:
- Measure inspection effectiveness
Confirms technicians are completing MPIs consistently and thoroughly. - Track upsell performance
Shows how often recommendations become customer-approved work and how much revenue MPIs generate. - Improve advisor communication
Identifies gaps where recommendations are declined, pointing to training needs in presenting value and urgency. - Support safety and maintenance compliance
Ensures customers are informed of safety-critical and maintenance issues.