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GM Service Integration Updates

Step-by-step instructions on the new features available in Dominion VUE for GM Service Integration.

1. Setting the Source for Service Appointments

Description: A new "Source" field has been added to Service Appointments, allowing you to identify how a customer contacted the dealership.

Steps:

  1. Navigate to the Service Appointment screen in Dominion VUE.
  2. Locate the new Source field.
  3. Select from the following options in the drop-down:
    • Advisor
    • Call-In
    • Call-Out
    • DMS
    • Online - DMS
  4. Note: If the customer scheduled their appointment via the GM Online Service Scheduler, the source will automatically display as Online-GM.

2. Viewing GM Appointment Details

Description: The new Appt Details field displays a URL for the service appointment when it was created in GM’s Online Service Scheduler.

Steps:

  1. Go to the Service Appointment screen.
  2. Look for the Appt Details field.
    • This field hosts the link for the appointment details from GM.
  3. Note: This is a read-only link. If there is no URL provided by GM, this field will not appear in VUE.

3. Transportation

Description: New transportation options have been introduced, along with dedicated pickup and delivery address fields for customers choosing premium pickup and delivery services.

Steps:

  1. Open the Service Appointment or Repair Order (RO) screen.
  2. Locate the Transportation drop-down menu and select:
    • Premium Pickup/Delivery
    • Loaner - Pickup/Delivery

  1. Selecting either of the new options will make the Pickup Address and/or Delivery Address fields visible.

  1. Click on the "Use Existing Address" link to select an existing address from the customer's record, or manually enter a new address.
    • Note: Changes made to this address field will not update the customer's main record.
  2. Enter the following details if entering a new address:
    • Address 1
    • Address 2
    • City
    • State
    • Zip code

4. Adding Pickup and Delivery Phone Numbers

Description: New phone number fields have been introduced for Pickup and Delivery transportation options, enhancing the contact information available for these options.

Steps:

  1. In the Service Appointment or Repair Order (RO) screen, locate the Transportation drop-down menu and select one of the premium options.
  2. Look for the Pickup Phone or Delivery Phone field.
  3. To enter a phone number:
    • Select from the list of existing phone numbers in the customer’s record.
    • Or, manually enter a new phone number.
    • Note: Any changes made here will not update the main customer record.

5. Using My GM Rewards Points

Description: A new Use My GM Rewards field on the Service Appointment screen indicates whether the customer plans to use their GM Rewards points towards their service charges.

Steps:

  1. Navigate to the Service Appointment screen.
  2. Locate the Use My GM Rewards field.
    • If the customer has chosen to use their GM Rewards points, this field will display automatically.
    • Note: This field is read-only, based on data received from GM. Users cannot manually select it.

6. GM Operation Codes (GM Op Codes)

Description: A new GM Op Code field is now available in the Operations section for Service Appointments and Repair Orders. These are the Global Labor Codes that will come fro GM. 

Steps:

  1. In the Service Appointment or Repair Order (RO) screen, locate the Operations section.
  2. You should see a new column labeled GM Op Code.
  3. When adding an operation code (Op Code) that has been mapped to a GM Global Labor Code, the GM Op Code will automatically populate.
    • Example: If "LOF50" is the regular Op Code and it’s mapped to GM Op Code 0665999, both codes will display when you enter “LOF50.”