Closed RO Follow-up Report
Follow up with Customers Post Service
The main purpose of this report is to offer a date range during which a dealership representative can follow up with a customer after work has been completed on their vehicle. The goal is to check the customer's satisfaction with the service provided. Additionally, the report is designed to include space for taking notes during the conversation. This Report is especially helpful to Service Managers and Business Development Centers.
Frequency: Daily and Weekly
Performance Monitoring: It helps management and staff gauge their (CSI) Customer Service Index.
Accountability: It provides transparency and accountability for service operations, making it easier to review what happened on specific days and understand the reasons behind them.