--- title: Troubleshooting Missing Internal Payment Types in the VUE System description: Resolve missing internal payment types in the VUE system by adjusting settings and ensuring all required information is complete. --- [Skip to content](https://help.dominiondms.com/en/knowledge/troubleshooting-missing-internal-payment-types-in-the-vue-system#main-content) [Create a Support Ticket](https://help.dominiondms.com/en/knowledge/kb-tickets/new?hsLang=en) [View Your Tickets](https://help.dominiondms.com/tickets-view?hsLang=en) [![Dominion DMS](https://help.dominiondms.com/hs-fs/hubfs/DominionDMSemail.jpg?width=600&height=87&name=DominionDMSemail.jpg)](https://vue.dominiondms.com/) - [VUE Login](https://vue.dominiondms.com/) Open main navigation Close main navigation - [VUE Login](https://vue.dominiondms.com/) - [Create a Support Ticket](https://help.dominiondms.com/en/knowledge/kb-tickets/new) - [View Your Tickets](https://help.dominiondms.com/tickets-view) Welcome to the Dominion DMS Help Center - There are no suggestions because the search field is empty. 1. [Dominion DMS Help Center](https://help.dominiondms.com/en/knowledge?hsLang=en) 2. [Service](https://help.dominiondms.com/en/knowledge/service?hsLang=en) 3. [Advisor \> Repair Orders](https://help.dominiondms.com/en/knowledge/service?hsLang=en#advisor-repair-orders) October 28, 2026 # Troubleshooting Missing Internal Payment Types in the VUE System ## Summary This article explains why an internal payment type may not be showing as an option when cashiering a ticket in the VUE system. ## Reasons for Missing Internal Payment Type 1. **Service Setting**: - The internal payment type will not appear if the "Service" setting is set to "NO." To resolve this, change the "Service" setting to "YES." This adjustment will allow the payment type to show in the dropdown menu. 2. **Required Information**: - Ensure that all necessary information for the payment type is filled out. Specifically, the account number must be entered, and the payment type class needs to be defined. If these fields are left blank, the system will not allow the payment type to be used and may generate an error. 3. **Payment Type Class**: - The payment type class must be selected appropriately. For internal payment types, it may be necessary to select "GL" (General Ledger) to ensure proper functionality. 4. **Creation of Separate Payment Types**: - Currently, the VUE system does not support a single internal payment type that allows for multiple accounts. Instead, you will need to create a separate internal payment type for each account you intend to use. This limitation means that if you want to post to different GL accounts, you will need to set up distinct payment types for each. ## Conclusion If an internal payment type is not showing as an option when cashiering a ticket, check the service setting, ensure all required information is filled out, and verify that the payment type class is correctly selected. 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