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Technician Performance Report

Technician Performance Tracking

The Technician Performance Report is designed to provide a detailed summary and analysis of technician productivity and financial performance within a dealership or service department over a specified period.

Frequency: Daily, Weekly and Monthly

  • Performance Tracking
    •  Measures individual technician efficiency (EFF. %) and actual hours worked versus billed hours.
    •  Breaks down performance by pay type: Customer Pay, Internal Pay, Warranty Pay, and Extended Service.
  •  Financial Analysis
    • Reports on labor and parts sales, costs, and gross profit for each technician and pay type.
    •  Includes metrics such as charge per hour, cost per hour, and gross per hour to help assess profitability.
  • Technician Comparison
    •  Lists individual technician results enabling direct comparison of performance and financial contribution.