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RO Fill Rate Report

Monitor, Analyze, and Improve the Efficiency of Repair Order Processing

RO Fill Rate Report is a monthly operational tool for service managers and parts to monitor, analyze, and improve the efficiency of repair order processing, with a focus on same-day completion rates and the impact of special-ordered parts. 

Frequency: Monthly 

Who uses this report? Service Managers, Parts Managers, and Fixed Ops Directors 

How It’s Used 

  • It helps service and parts managers and dealership staff monitor how efficiently repair orders are being completed. 
  • “Fill rate” refers to the percentage of repair orders closed the same day they were opened. 
  • By showing which ROs required special order parts and which took longer to close, the report helps identify delays—often due to parts availability.