--- title: Printer Setup and Troubleshooting description: Printer setup instructions --- [Skip to content](https://help.dominiondms.com/en/knowledge/printer-setup-and-troubleshooting#main-content) [Create a Support Ticket](https://help.dominiondms.com/en/knowledge/kb-tickets/new?hsLang=en) [View Your Tickets](https://help.dominiondms.com/tickets-view?hsLang=en) [![Dominion DMS](https://help.dominiondms.com/hs-fs/hubfs/DominionDMSemail.jpg?width=600&height=87&name=DominionDMSemail.jpg)](https://vue.dominiondms.com/) - [VUE Login](https://vue.dominiondms.com/) Open main navigation Close main navigation - [VUE Login](https://vue.dominiondms.com/) - [Create a Support Ticket](https://help.dominiondms.com/en/knowledge/kb-tickets/new) - [View Your Tickets](https://help.dominiondms.com/tickets-view) Welcome to the Dominion DMS Help Center - There are no suggestions because the search field is empty. 1. [Dominion DMS Help Center](https://help.dominiondms.com/en/knowledge?hsLang=en) 2. [General Topics](https://help.dominiondms.com/en/knowledge/general-topics?hsLang=en) September 9, 2026 # Printer Setup and Troubleshooting ## Instructions for Discoverable and Manual Printer Setup ### **Discoverable On Network Printer** VUE supports hard-connected or networked printers. **Wireless printers** (or printers connected via the 'WSD Port') are **not supported.** **Starting at the Windows Start Menu:** **Navigate to:**  Settings\>Bluetooth & Devices\>Printers & Scanners **![Screenshot 2025-08-28 125601](https://help.dominiondms.com/hs-fs/hubfs/Screenshot%202025-08-28%20125601.png?width=267&height=202&name=Screenshot%202025-08-28%20125601.png)** **![Screenshot 2025-08-28 125744](https://help.dominiondms.com/hs-fs/hubfs/Screenshot%202025-08-28%20125744.png?width=425&height=175&name=Screenshot%202025-08-28%20125744.png)** **![Screenshot 2025-08-28 125847](https://help.dominiondms.com/hs-fs/hubfs/Screenshot%202025-08-28%20125847.png?width=462&height=262&name=Screenshot%202025-08-28%20125847.png)**   - From here, we will click on **Add Device** - **Windows** will search the **PC** for a **hard-connected printer, networked printers, and wireless printers** that are discoverable.   ![Screenshot 2025-08-28 130002](https://help.dominiondms.com/hs-fs/hubfs/Screenshot%202025-08-28%20130002.png?width=488&height=215&name=Screenshot%202025-08-28%20130002.png) ![Screenshot 2025-08-28 130103](https://help.dominiondms.com/hs-fs/hubfs/Screenshot%202025-08-28%20130103.png?width=492&height=271&name=Screenshot%202025-08-28%20130103.png) - Printers that are connected to the network or hardwired will appear in the highlighted box. - If the printer is not listed, we can still add it by selecting the ‘**Add a new device manually**’ option. Detailed instructions for this process are provided in the next segment below. - To install a printer, click on '**Add Device**' next to the printer, and **Windows** will complete the installation for you. - Instructions for completing the printer installation are outlined below. ![Screenshot 2025-08-28 130219](https://help.dominiondms.com/hs-fs/hubfs/Screenshot%202025-08-28%20130219.png?width=670&height=218&name=Screenshot%202025-08-28%20130219.png) ![Screenshot 2025-08-28 130229](https://help.dominiondms.com/hs-fs/hubfs/Screenshot%202025-08-28%20130229.png?width=543&height=210&name=Screenshot%202025-08-28%20130229.png) If the printer has multiple trays, you will need to perform additional steps for the trays to be recognized by **Windows** so that they are available in **VUE**. ### **Manually Adding a Printer** **Navigate to:** Settings\>Bluetooth & Devices\>Printers & Scanners  You will need the I**P Address, Printer Network Name,** and possibly more information depending on how the network is configured.  ![Screenshot 2025-08-28 132327](https://help.dominiondms.com/hs-fs/hubfs/Screenshot%202025-08-28%20132327.png?width=670&height=215&name=Screenshot%202025-08-28%20132327.png) If our printer does not appear in our search, we will add the device manually. ![Screenshot 2025-08-28 130738](https://help.dominiondms.com/hs-fs/hubfs/Screenshot%202025-08-28%20130738.png?width=670&height=200&name=Screenshot%202025-08-28%20130738.png) ![Screenshot 2025-08-28 130944](https://help.dominiondms.com/hs-fs/hubfs/Screenshot%202025-08-28%20130944.png?width=505&height=211&name=Screenshot%202025-08-28%20130944.png) Select **Add the printer with an IP Address or other identifier.**  ![Screenshot 2025-08-28 131102](https://help.dominiondms.com/hs-fs/hubfs/Screenshot%202025-08-28%20131102.png?width=542&height=287&name=Screenshot%202025-08-28%20131102.png) - Each option here will ask for different information, depending on the dealership network. If you are unsure or if the users cannot provide the needed information, you will need to get with the **IT department** or the **IT provider** to install. - Specify the **Device Type** and enter the **IP Address** and possibly the Port. - Each network will be set up on what the **IT department** or provider decided. ![Screenshot 2025-08-28 131212](https://help.dominiondms.com/hs-fs/hubfs/Screenshot%202025-08-28%20131212.png?width=460&height=243&name=Screenshot%202025-08-28%20131212.png) If the information is not available, contact the **IT department** or provider to assist.  VUE supports hard-connected or networked printers. **Wireless printers** (or printers connected via the 'WSD Port') are **not supported.**   - [Client Support Options](https://help.dominiondms.com/en/knowledge/client-support-options?hsLang=en) - [Accounting](https://help.dominiondms.com/en/knowledge/accounting?hsLang=en#main-content) - [General Topics](https://help.dominiondms.com/en/knowledge/accounting?hsLang=en#general-topics) - 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[Collision Center/ Body Shop](https://help.dominiondms.com/en/knowledge/podcasts-and-videocasts?hsLang=en#collision-center-body-shop) - [CRM](https://help.dominiondms.com/en/knowledge/podcasts-and-videocasts?hsLang=en#crm) - [Document Management](https://help.dominiondms.com/en/knowledge/podcasts-and-videocasts?hsLang=en#document-management) - [Vehicle Inventory Management](https://help.dominiondms.com/en/knowledge/podcasts-and-videocasts?hsLang=en#vehicle-inventory-management) - [Accounting Processes](https://help.dominiondms.com/en/knowledge/podcasts-and-videocasts?hsLang=en#accounting-processes) - [F&I Deal Process](https://help.dominiondms.com/en/knowledge/podcasts-and-videocasts?hsLang=en#fi-deal-process) - [Payroll](https://help.dominiondms.com/en/knowledge/podcasts-and-videocasts?hsLang=en#payroll) - [Retail and Fleet Management](https://help.dominiondms.com/en/knowledge/podcasts-and-videocasts?hsLang=en#retail-and-fleet-management) - [Digital Retail](https://help.dominiondms.com/en/knowledge/podcasts-and-videocasts?hsLang=en#digital-retail) - 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