Deferred & Voided Service Report

A detailed report for the Service Manager. This tool enables easy monitoring of Repair Orders (ROs) with deferred or voided operations, while tracking all changes over time.

Enjoy enhanced visibility and accountability for a smoother and more efficient oversight process.

Deferred & Voided Service Report

Navigate to Service > Reports > Audit > Deferred & Voided Report

• The report can be filtered by:
  

  • Department

  • Report on - Deferred, Voided

• • RO Status - Open Date, Closed Date, Void Date

• • Group By - Advisor, Technician -default (User)

  • Display Address - Yes, No

• Date Type includes - Exact Dates, Preset Date Range, Dynamic Date Range, Month, Quarter, Year.

Example of a Deferred & Voided Report 

Deferred Report

• The report shows each RO the Operation that was Deferred.

• Each line shows:

  • Job

  • Op Code

  • concern

  • Reason

  • User

  • The count of items deferred

  • When the report is displayed, all RO numbers should appear as hyperlinks.

 Voided Report

• The report shows each RO Operation that was Voided.

• Each line shows:

  • Job

  • Op Code

  • concern

  • Reason

  • User

  • The count of items voided

  • When the report is displayed, all RO numbers should appear as hyperlinks.

    • Clicking a hyperlink should open the corresponding Repair Order in a new tab (if the user has permission).

When Include Void ROs is set to Yes

Display of RO-Level Void Details:

• When the Voided RO appears on the Deferred & Voided Report, the report displays:

  • Voided By (employee name or ID)

  • Void Date/Time

  • Void Reason